Customer Services

Our Customer Service Department ensures that all orders are processed effectively from receipt of order through to invoicing.

The department is responsible for:

  • Order capture – all formats – email/EDI/Fax/Verbal
  • Order Process – approximately 75,000 per annum
  • Order Tracking
  • Pricing verification and order billing accuracy


Our Finance Department oversees the following on behalf of brand owners:

  • Invoicing via EDI, e-billing, postal – circa 75,000 invoices per annum
  • Extensive credit control, cash collection and bad debt management

FR Sales & Marketing has accounts set up with all key customers in all four trading channels.


As part of our business support service – and as an output of the SAP software platform – the company is able to supply brand owners with key performance reporting for all the brands it manages, including:

  • Sales by customer
  • Invoice/credit note summary by customer
  • Account plan
  • Forecasts
  • Promotion Management
  • Stock movement and levels
  • Advertising and Promotion spend, administration confirmation and recharging
  • Invoice/pricing Issues

Whilst delivering an effective strategy on the front line we are also able to utilise our business support expertise to manage all functional elements.