Our Customer Service Department ensures that all orders are processed effectively from receipt of order through to invoicing.
The department is responsible for:
- Order capture – all formats – email/EDI/Fax/Verbal
- Order Process – approximately 75,000 per annum
- Order Tracking
- Pricing verification and order billing accuracy
Our Finance Department oversees the following on behalf of brand owners:
- Invoicing via EDI, e-billing, postal – circa 75,000 invoices per annum
- Extensive credit control, cash collection and bad debt management
FR Sales & Marketing has accounts set up with all key customers in all four trading channels.
As part of our business support service – and as an output of the SAP software platform – the company is able to supply brand owners with key performance reporting for all the brands it manages, including:
- Sales by customer
- Invoice/credit note summary by customer
- Account plan
- Promotion Management
- Stock movement and levels
- Advertising and Promotion spend, administration confirmation and recharging
- Invoice/pricing Issues
Whilst delivering an effective strategy on the front line we are also able to utilise our business support expertise to manage all functional elements.